What Call Buttons Do in Busy Service Areas
Call Systems for Busy Areas – Restaurants, Care Homes & More.
Alerting Staff Without Disrupting the Room
Alerting the correct staff without disturbing the room.Whether a vibration, light or quiet tone is used on a staff member’s pager or on a display in a room, it is silent and discreet and doesn’t disturb anyone else in the room. This is particularly important in restaurants and care homes where noise needs to be kept to a minimum.
Cutting Down on Unnecessary Trips
Most call systems are designed to save the time of staff who work in large premises by telling them where a call has originated. Thus instead of walking up and down a ward or down a long corridor of flats to ask if anyone is in trouble, staff can receive a call and immediately go to the aid of the person who has pressed the call button.
Sending the Alert to the Right Person
Many call systems can be set up to operate on a ‘zone’ basis – i.e. a call from the kitchen area will be picked up by kitchen staff, and a table call will be picked up by front-of-house staff. This helps to prevent the wrong person being called to assist.
Supporting Lone and Vulnerable Workers
A call button also means that isolated workers, as well as vulnerable guests in care homes and hotels, can call for assistance without having to shout. The HSE’s lone worker safety guidance looks at how accessible alert systems can be as a practical method of ensuring the safety of lone workers.
Creating a Prioritised Call Queue
Better systems will record each call, with the time and place of the call logged. This means that staff can see who called first and deal with calls in the order that they were received. This removes any uncertainty as to who to attend to first and means that a quieter table or room is not neglected because of this.
Even a simple call system can remove a multitude of daily problems for both staff and customers in just one neat package of small equipment.