Top skills for your receptionist

When it comes to creating that first impression of your business it is important to make sure that your reception area is clean, tidy and welcoming with some comfortable Reception Chairs, like the ones you can see at, for your visitors to relax in. It is equally important to ensure that you employ the right people to work as your receptionist. These individuals will often be the first point of contact that people have with your company, whether this is face to face, over the telephone or perhaps via a general email contact.  Here are some of the skills that are important for any receptionist to have.

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Technology – we all know that technology moves and adapts incredibly quickly and so it is important that you receptionist can also adapt to it. Gone are the days where a receptionist used a sign in pad to register visitors and simply made them a cup of coffee. Many companies now use digital sign in systems and the receptionist will also be responsible for booking meeting rooms and also communicating with people via a number of methods and will be transferring calls to a number of different departments within the business.

Communication – a receptionist will be meeting people face to face, answering the telephone and responding to anyone who contacts the companies generic email address. They need to be able to communicate effectively and confidently across these multiple platforms. Their communication needs to be appropriate for each one of these.

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Multitasking – a receptionist will often be completing more than one task at a time and so it is important that they are able to multitask effectively and organise their own time and workload as well as managing their time appropriately. There can be long periods of time where a receptionist is left with no visitors and then several can arrive at once. It is key to the success of this role that they are able to adapt to the workflows and also work under pressure.

Your receptionist can be your biggest asset and once you find the right individual you will be able to sit back knowing that your front of house area is being successfully managed and that your visitors are being greeted in a friendly and professional manner. There are a number of different qualifications that you can look out for on your receptionists cv as well as courses that you can send your staff members on to improve their confidence levels in their role.

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